Refund and Return Policy

Last updated: July 25, 2026

We want every FEMISUIT purchase to arrive as expected and feel right for you. This policy explains how returns, exchanges, and refunds are handled.

Returns Within 14 Days

You may request an exchange or return within 14 calendar days from the date you receive your order, without providing a reason and without additional charges, subject to applicable Egyptian law.

To qualify, the item must:

  • Be in the same condition in which it was received.
  • Be unworn, unwashed, unaltered, and free from marks, odors, makeup, or damage.
  • Include its original tags, packaging, accessories, and proof of purchase.
  • Be suitable for resale unless the return concerns a defect or non-conformity.

Trying on an item solely to confirm its size or fit does not prevent a return, provided that it remains in its original condition.

Defective or Incorrect Items

If an item is defective, damaged upon arrival, materially different from its description, or does not conform to the agreed specifications, you may request a replacement or full refund within 30 calendar days from receipt.

Please contact FEMISUIT as soon as possible and provide your order number, a description of the issue, and clear photographs or a video showing the defect or incorrect item.

Eligible defective or incorrect items will be replaced or refunded without additional cost to the customer, as required by applicable law.

Exceptions

A return may be refused where permitted by law, including when:

  • The item is no longer in its original condition because of customer use, washing, alteration, damage, or improper handling.
  • The nature, packaging, or condition of the item makes it impossible to return it to its original state.
  • The item was produced or altered according to customer-specific measurements or personalized specifications and matches those specifications.
  • A legally recognized hygiene exception applies.
  • The item is returned after the applicable return period, unless mandatory legal rights provide otherwise.

These exceptions do not affect your rights concerning defective, damaged, misdescribed, or non-conforming products.

Sale Items

Purchasing an item during a promotion or sale does not remove any mandatory return, exchange, or refund rights provided by Egyptian law.

How to Request a Return

Submit your request through the Contact Us page within the applicable return period. Include your name, order number, contact details, the item you wish to return, and the reason for the request where relevant. We will provide return instructions and the approved return address.

Contacting us through this process helps us handle the return efficiently and does not restrict any mandatory consumer right.

Refunds

After receiving and inspecting the returned item, we will notify you of the outcome. Approved refunds will be returned through the original payment method within the period required by applicable law. Your bank or payment provider may require additional time to display the refunded amount.

Where an order was paid using cash on delivery and repayment through the original method is not technically possible, FEMISUIT will contact the customer to arrange an appropriate lawful refund method.

Exchanges

Subject to availability, an eligible item may be exchanged for another size or product. If the requested replacement is unavailable, you may choose another available item or request a refund where legally entitled.

Shipping Damage

Please inspect your order promptly after delivery. If the package or product arrives damaged, contact FEMISUIT immediately and retain the packaging until the matter is resolved.

Cancellations

An order may be cancelled before dispatch by contacting FEMISUIT. If the order has already been dispatched or delivered, the standard return process will apply.