Consumer Legal Rights
Last updated: July 25, 2026
This notice operates in accordance with applicable Egyptian law, including Consumer Protection Law No. 181 of 2018 and its Executive Regulations.
Nothing in FEMISUIT's policies excludes, restricts, or replaces any mandatory consumer right or remedy available under applicable law. If any policy provision conflicts with a mandatory legal right, the mandatory legal right will prevail.
Your Rights
Customers are entitled to receive:
- Products that match their description and agreed specifications.
- Clear and accurate information about products, prices, and applicable charges.
- Proof of purchase and order information.
- Products that are free from defects and suitable for their stated purpose.
- The applicable statutory rights to return, replace, or obtain a refund.
- Fair treatment without misleading claims or unfair conditions.
- Protection of personal information in accordance with applicable privacy laws.
Returns and Defective Products
Subject to applicable legal conditions and exceptions, consumers generally have the right to return or exchange eligible goods within 14 calendar days of receipt. Where goods are defective, damaged, misdescribed, or non-conforming, statutory remedies may be exercised within 30 calendar days of receipt.
Mandatory statutory rights continue to apply to products purchased during promotions or sales.
Complaints
Please contact FEMISUIT first through our Contact Us page so that we can attempt to resolve your concern promptly.
If a complaint cannot be resolved, consumers may contact the Egyptian Consumer Protection Agency through its official channels, including hotline 19588 or email info@cpa.gov.eg.